Privacy policy

Privacy policy

Last updated: 12 March 2026

The company Eco Calanques (ENM), responsible for the site www.eco-calanques.com, attaches great importance to protecting your personal data. This privacy policy explains how your data is collected, used and protected in accordance with the General Data Protection Regulation (GDPR – Regulation EU 2016/679) and the Data Protection Act.

1. Data controller

Eco Calanques (ENM)
70 quai du Port, 13002 Marseille, France
Email: ecocalanques@gmail.com
Telephone: +33 (0)4 86 68 22 48

2. Data collected

We collect the following data as part of our business:

  • Booking details: surname, first name, email address, phone number, number of passengers, booking date.
  • Payment details: transactions are processed by our secure payment provider. We do not store your bank details.
  • Navigation data: IP address, browser type, pages viewed, duration of visit (via Google Analytics, only with your consent).
  • Newsletter details: email address (via Brevo/Sendinblue, only if you subscribe voluntarily).
  • Contact details: name, email, message (via the contact form).

3. Purposes of processing

Your personal data is processed for the following purposes:

  • Management of bookings and boat trips
  • Payment processing
  • Communications regarding your booking (confirmation, reminders, changes)
  • Sending newsletters and promotional offers (with your consent)
  • Improving our website and services (anonymised statistical analysis)
  • Compliance with our legal and regulatory obligations

4. Legal basis for processing

  • Performance of the contract: booking and payment processing
  • Consent: newsletter, analytics and marketing cookies
  • Legitimate interest: improving our services, website security
  • Legal obligation: retention of invoices and accounting records

5. Cookies and trackers

Our website uses cookies. On your first visit, a banner will appear allowing you to accept or decline non-essential cookies.

  • Strictly necessary cookies: site functionality, language management (Polylang). These cookies do not require your consent.
  • Analytical cookies: Google Analytics (GA4) via Google Tag Manager. These cookies are only enabled once you have given your explicit consent.
  • Marketing cookies: Brevo (Sendinblue) for tracking email campaigns. Only activated once consent has been given.

You can change your cookie preferences at any time by clicking the "Manage cookies" link at the bottom of each page.

6. Data recipients

Your data may be passed on to the following recipients:

  • Technical service providers: website host, payment provider
  • Google LLC: statistical analysis (Google Analytics), only with your consent
  • Brevo (Sendinblue): newsletter management, only if you are subscribed

No data is sold to third parties. Transfers outside the EU (Google LLC, USA) are covered by the standard contractual clauses of the European Commission.

7. Retention period

  • Booking details: 3 years after the last interaction
  • Accounting data: 10 years (legal obligation)
  • Newsletter details: until you unsubscribe
  • Cookies: 13 months maximum (in accordance with CNIL recommendations)
  • Contact details: 3 years after the last contact

8. Your rights

In accordance with the GDPR, you have the following rights:

  • Right of access: to obtain confirmation that your data is being processed and to receive a copy of it
  • Right to rectification: correct inaccurate or incomplete data
  • Right to erasure: request deletion of your data
  • Right to restriction of processing: to restrict the processing of your data
  • Right to data portability: to receive your data in a structured format
  • Right to object: object to the processing of your data
  • Right to withdraw consent: withdraw your consent at any time

To exercise these rights, please contact us at: ecocalanques@gmail.com

You also have the right to lodge a complaint with the CNIL (National Commission for Information Technology and Civil Liberties).

9. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. Our website uses the HTTPS protocol to secure data transfers.

10. Changes to this policy

We reserve the right to amend this privacy policy at any time. Any changes will be published on this page, along with the date of the update. We encourage you to check this page regularly.

11. Contact

If you have any questions regarding this privacy policy or the handling of your personal data, please contact us:

  • By email: ecocalanques@gmail.com
  • By telephone: +33 (0)4 86 68 22 48
  • By post: Eco Calanques (ENM), 70 quai du Port, 13002 Marseille, France