{"id":4119,"date":"2025-12-10T10:56:02","date_gmt":"2025-12-10T09:56:02","guid":{"rendered":"https:\/\/www.eco-calanques.com\/?page_id=4119"},"modified":"2026-07-06T14:50:34","modified_gmt":"2026-07-06T12:50:34","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.eco-calanques.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4119\" class=\"elementor elementor-4119\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f8ede09 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f8ede09\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c0c1840\" data-id=\"c0c1840\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a6797a8 elementor-widget elementor-widget-image\" data-id=\"a6797a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"555\" src=\"https:\/\/www.eco-calanques.com\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-10-115823-1200x555.png\" class=\"attachment-ocean-thumb-l size-ocean-thumb-l wp-image-4147\" alt=\"Screenshot of the Eco Calanques website\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e7e018 elementor-widget elementor-widget-heading\" data-id=\"2e7e018\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eea9ecc elementor-widget elementor-widget-toggle\" data-id=\"eea9ecc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2501\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2501\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Where is the boarding point? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2501\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2501\"><p data-start=\"242\" data-end=\"384\">Our fleet consists of <strong data-start=\"269\" data-end=\"282\">5 ships<\/strong>.<br data-start=\"283\" data-end=\"286\" \/>The <strong data-start=\"289\" data-end=\"312\">name of your boat<\/strong> and its <strong data-start=\"320\" data-end=\"343\">boarding point<\/strong> are always shown on your ticket.<\/p><ul data-start=\"386\" data-end=\"632\"><li data-start=\"386\" data-end=\"479\"><p data-start=\"388\" data-end=\"479\">If you purchased your ticket on our website: the <strong data-start=\"441\" data-end=\"478\">boat name appears clearly<\/strong>.<\/p><\/li><li data-start=\"480\" data-end=\"632\"><p data-start=\"482\" data-end=\"632\">If you purchased your ticket elsewhere, the wording <strong data-start=\"536\" data-end=\"550\">\"Town Hall\"<\/strong>, <strong data-start=\"552\" data-end=\"565\">\"Cri\u00e9e\"<\/strong> or <strong data-start=\"569\" data-end=\"582\">\"Mucem\"<\/strong> directly indicates your boarding point.<\/p><\/li><\/ul><h3 data-start=\"639\" data-end=\"676\">\u00a0Eco Calanques 1 &amp; Bruine Beer<\/h3><p data-start=\"677\" data-end=\"766\"><strong data-start=\"680\" data-end=\"717\">70 quai du Port \u2013 13002 Marseille<\/strong><br data-start=\"717\" data-end=\"720\" \/>\u00a0GPS coordinates: <strong data-start=\"741\" data-end=\"764\">43.295450, 5.370291<\/strong><\/p><p data-start=\"768\" data-end=\"843\">\u27a1\ufe0f Opposite the <strong data-start=\"785\" data-end=\"808\">Marseille City Hall<\/strong><br data-start=\"808\" data-end=\"811\" \/>\u27a1\ufe0f Port <strong data-start=\"819\" data-end=\"826\">PH2<\/strong>, <strong data-start=\"828\" data-end=\"843\">right bank<\/strong><\/p><h3 data-start=\"850\" data-end=\"873\">\u00a0Eco Calanques 2<\/h3><p data-start=\"874\" data-end=\"967\"><strong data-start=\"877\" data-end=\"920\">35 quai de Rive Neuve \u2013 13007 Marseille<\/strong><br data-start=\"920\" data-end=\"923\" \/>GPS coordinates: <strong data-start=\"944\" data-end=\"967\">43.293883, 5.367206<\/strong><\/p><p data-start=\"969\" data-end=\"1024\">\u27a1\ufe0f Opposite the theatre <strong data-start=\"991\" data-end=\"1003\">La Cri\u00e9e<\/strong><br data-start=\"1003\" data-end=\"1006\" \/>\u27a1\ufe0f <strong data-start=\"1009\" data-end=\"1024\">Left Bank<\/strong><\/p><h3 data-start=\"1031\" data-end=\"1064\">\u00a0Eco Calanques 5 (Pinball)<\/h3><p data-start=\"1065\" data-end=\"1151\"><strong data-start=\"1068\" data-end=\"1104\">1 Esplanade J4 \u2013 13002 Marseille<\/strong><br data-start=\"1104\" data-end=\"1107\" \/>\u00a0GPS coordinates: <strong data-start=\"1128\" data-end=\"1151\">43.296312, 5.360816<\/strong><\/p><p data-start=\"1153\" data-end=\"1241\">\u27a1\ufe0f On the corner of the <strong data-start=\"1169\" data-end=\"1187\">Mucem museum<\/strong><br data-start=\"1187\" data-end=\"1190\" \/>\u27a1\ufe0f Just after the footbridge of the <strong data-start=\"1222\" data-end=\"1241\">Fort Saint-Jean<\/strong><\/p><h3 data-start=\"1248\" data-end=\"1272\">\u00a0Important advice<\/h3><p data-start=\"1273\" data-end=\"1428\">Please <strong data-start=\"1282\" data-end=\"1348\">carefully check the name of your boat on your ticket<\/strong> before departure:<br data-start=\"1366\" data-end=\"1369\" \/>boarding locations vary depending on the ship.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2502\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2502\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What happens in the event of bad weather? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2502\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2502\"><h3 data-start=\"84\" data-end=\"126\"><strong data-start=\"88\" data-end=\"126\">If the weather isn't on our side<\/strong><\/h3><p data-start=\"128\" data-end=\"420\">At sea, the absolute priority is <strong data-start=\"163\" data-end=\"198\">your safety and comfort<\/strong>.<br data-start=\"199\" data-end=\"202\" \/>This is why <strong data-start=\"222\" data-end=\"238\">the captain<\/strong> is the only one who can decide whether the outing can go ahead, and under what conditions. He knows the sea, our boats and the area's typical weather patterns: you can <strong data-start=\"396\" data-end=\"419\">trust him<\/strong>.<\/p><h4 data-start=\"427\" data-end=\"487\"><strong data-start=\"432\" data-end=\"487\">1) We can go out, but the plan needs to be adapted<\/strong><\/h4><p data-start=\"488\" data-end=\"668\">For example: a <strong data-start=\"506\" data-end=\"562\">swell prevents us from entering the heart of the National Park<\/strong>.<br data-start=\"563\" data-end=\"566\" \/>In that case, we suggest <strong data-start=\"599\" data-end=\"627\">an alternative route<\/strong>, always beautiful and suited to the conditions.<\/p><ul data-start=\"670\" data-end=\"935\"><li data-start=\"670\" data-end=\"792\"><p data-start=\"672\" data-end=\"792\"><strong data-start=\"672\" data-end=\"703\">You accept this change<\/strong> \u2192 the outing takes place, <strong data-start=\"724\" data-end=\"778\">with no possibility of a full or partial refund<\/strong> afterwards.<\/p><\/li><li data-start=\"793\" data-end=\"935\"><p data-start=\"795\" data-end=\"935\"><strong data-start=\"795\" data-end=\"840\">You prefer not to change your plans<\/strong> \u2192 you can <strong data-start=\"855\" data-end=\"866\">reschedule<\/strong> your outing (subject to availability) or <strong data-start=\"906\" data-end=\"934\">get a refund<\/strong>.<\/p><\/li><\/ul><p data-start=\"937\" data-end=\"1023\">Our aim: for you to still enjoy a pleasant moment, <strong data-start=\"1001\" data-end=\"1022\">safely<\/strong>.<\/p><h4 data-start=\"1030\" data-end=\"1097\"><strong data-start=\"1035\" data-end=\"1097\">2) Conditions make it completely impossible to go to sea<\/strong><\/h4><p data-start=\"1098\" data-end=\"1218\">When the weather makes sailing impossible or dangerous, the outing is <strong data-start=\"1174\" data-end=\"1201\">cancelled before departure<\/strong>.<br data-start=\"1202\" data-end=\"1205\" \/>In that case:<\/p><ul data-start=\"1219\" data-end=\"1307\"><li data-start=\"1219\" data-end=\"1272\"><p data-start=\"1221\" data-end=\"1272\">We offer <strong data-start=\"1241\" data-end=\"1259\">another date<\/strong>, if possible<\/p><\/li><li data-start=\"1273\" data-end=\"1307\"><p data-start=\"1275\" data-end=\"1307\">Or a <strong data-start=\"1281\" data-end=\"1307\">full refund<\/strong><\/p><\/li><\/ul><p data-start=\"1309\" data-end=\"1399\">No nasty surprises: <strong data-start=\"1336\" data-end=\"1359\">you lose nothing<\/strong> if we really cannot go out.<\/p><h3 data-start=\"1406\" data-end=\"1436\"><strong data-start=\"1410\" data-end=\"1436\">Why this rule?<\/strong><\/h3><p data-start=\"1437\" data-end=\"1721\">Quite simply, because the sea deserves respect.<br data-start=\"1483\" data-end=\"1486\" \/>Our sailors are <strong data-start=\"1506\" data-end=\"1537\">experienced professionals<\/strong> : they know when to sail, when to change course, and when to stay in port. Their decision depends on\u00a0<strong data-start=\"1679\" data-end=\"1699\">your safety<\/strong> and that of the ship.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2503\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2503\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Unable to attend \/ delay<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2503\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2503\"><p data-start=\"209\" data-end=\"421\">We are a <strong data-start=\"225\" data-end=\"260\">maritime transport company<\/strong>.<br data-start=\"261\" data-end=\"264\" \/>Just like airlines, railways or ferry operators, we <strong data-start=\"330\" data-end=\"351\">depart on time<\/strong> in order to stick to our schedule, out of consideration for the other passengers\u2026 and the weather.<\/p><p data-start=\"423\" data-end=\"664\">That is why <strong data-start=\"438\" data-end=\"469\">no delays are possible<\/strong>.<br data-start=\"470\" data-end=\"473\" \/>Please allow <strong data-start=\"490\" data-end=\"515\">enough time<\/strong> to reach the boarding point:<br data-start=\"556\" data-end=\"559\" \/>departure will take place <strong data-start=\"577\" data-end=\"598\">with or without you<\/strong>, and in the event of a delay, <strong data-start=\"621\" data-end=\"663\">the ticket cannot be refunded<\/strong>.<\/p><p data-start=\"666\" data-end=\"705\">To help you arrive with peace of mind:<\/p><ul data-start=\"706\" data-end=\"926\"><li data-start=\"706\" data-end=\"786\"><p data-start=\"708\" data-end=\"786\">The <strong data-start=\"712\" data-end=\"732\">exact addresses<\/strong> of boarding are shown on your tickets and on our website<\/p><\/li><li data-start=\"787\" data-end=\"846\"><p data-start=\"789\" data-end=\"846\">Our ships are <strong data-start=\"806\" data-end=\"831\">clearly marked<\/strong> in our colours<\/p><\/li><li data-start=\"847\" data-end=\"926\"><p data-start=\"849\" data-end=\"926\">Our <strong data-start=\"853\" data-end=\"899\">advisors are available by phone<\/strong> to guide you if needed<\/p><\/li><\/ul><p data-start=\"928\" data-end=\"1116\">However, once departure time arrives, we must leave the dock:<br data-start=\"1004\" data-end=\"1007\" \/>at that point, we can no longer <strong data-start=\"1044\" data-end=\"1061\">wait for you<\/strong>, or <strong data-start=\"1066\" data-end=\"1103\">help you find your way<\/strong> around the harbour.<\/p><p data-start=\"1123\" data-end=\"1415\">We know that the unexpected can happen: illness, transport delays, last-minute issues\u2026<br data-start=\"1216\" data-end=\"1219\" \/>Unfortunately, as with delays, a <strong data-start=\"1264\" data-end=\"1294\">no-show reported too late<\/strong> cannot be refunded, as the crew and boat are already mobilised to welcome you.<\/p><p data-start=\"1417\" data-end=\"1607\">If you let us know <strong data-start=\"1439\" data-end=\"1452\">early enough<\/strong>, we do our best to help you:<br data-start=\"1493\" data-end=\"1496\" \/>we put your seat back up for sale and, <strong data-start=\"1541\" data-end=\"1565\">if it is resold<\/strong>, we <strong data-start=\"1577\" data-end=\"1606\">refund you in full<\/strong>.<\/p><p data-start=\"1614\" data-end=\"1754\">Our goal is simple:<br data-start=\"1641\" data-end=\"1644\" \/>That everyone can fully enjoy their outing, in <strong data-start=\"1707\" data-end=\"1727\">respect for the time<\/strong> and <strong data-start=\"1734\" data-end=\"1745\">enjoyment<\/strong> of everyone.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2504\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2504\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can we board somewhere other than the Vieux-Port de Marseille?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2504\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2504\"><h4 data-start=\"360\" data-end=\"692\">For ticketed outings<\/h4><p data-start=\"360\" data-end=\"692\">No. Departures and arrivals for ticketed outings take place <strong data-start=\"481\" data-end=\"560\">exclusively from the boarding point indicated at the time of booking<\/strong>, at <strong data-start=\"565\" data-end=\"592\">Vieux-Port de Marseille<\/strong>.<br data-start=\"593\" data-end=\"596\" \/>No boarding or disembarking at another port is possible for this type of service.<\/p><h4 data-start=\"699\" data-end=\"944\"><strong data-start=\"699\" data-end=\"726\">Privatising the boat<\/strong><\/h4><p data-start=\"699\" data-end=\"944\"><br data-start=\"726\" data-end=\"729\" \/>As part of a <strong data-start=\"749\" data-end=\"799\">private boat charter departing from Marseille<\/strong>, boarding or disembarking at another point in the Vieux-Port, or at a nearby port, may be considered <strong data-start=\"914\" data-end=\"943\">under certain conditions<\/strong>.<\/p><p data-start=\"946\" data-end=\"1111\">eco-calanques.com <strong data-start=\"964\" data-end=\"1026\">does not carry out transfers of more than 5 nautical miles<\/strong>.<br data-start=\"1027\" data-end=\"1030\" \/>Within this radius, boarding or disembarking may in particular be considered:<\/p><ul data-start=\"1112\" data-end=\"1365\"><li data-start=\"1112\" data-end=\"1130\"><p data-start=\"1114\" data-end=\"1130\">at <strong data-start=\"1117\" data-end=\"1127\">Frioul<\/strong>,<\/p><\/li><li data-start=\"1131\" data-end=\"1235\"><p data-start=\"1133\" data-end=\"1235\">at one of our <strong data-start=\"1149\" data-end=\"1199\">other locations in the Vieux-Port de Marseille<\/strong> (Mucem, Cri\u00e9e, in front of the Town Hall),<\/p><\/li><li data-start=\"1236\" data-end=\"1365\"><p data-start=\"1238\" data-end=\"1365\">or occasionally at <strong data-start=\"1260\" data-end=\"1292\">other quays of the Vieux-Port<\/strong> (CNTL, private quay, etc.), <strong data-start=\"1319\" data-end=\"1364\">subject to port authorisations<\/strong>.<\/p><\/li><\/ul><p data-start=\"1367\" data-end=\"1398\">This possibility is subject to:<\/p><ul data-start=\"1399\" data-end=\"1607\"><li data-start=\"1399\" data-end=\"1451\"><p data-start=\"1401\" data-end=\"1451\">to <strong data-start=\"1407\" data-end=\"1448\">favourable weather conditions<\/strong>,<\/p><\/li><li data-start=\"1452\" data-end=\"1517\"><p data-start=\"1454\" data-end=\"1517\">to the<strong data-start=\"1458\" data-end=\"1514\">prior approval of the relevant port authorities<\/strong>,<\/p><\/li><li data-start=\"1518\" data-end=\"1607\"><p data-start=\"1520\" data-end=\"1607\">and to the <strong data-start=\"1526\" data-end=\"1583\">payment of any applicable port fees<\/strong>, payable by the customer.<\/p><\/li><\/ul><p data-start=\"1609\" data-end=\"1755\">Possibilities are assessed <strong data-start=\"1640\" data-end=\"1658\">on a case-by-case basis<\/strong>, depending on the desired location, regulatory constraints and the organisation of the outing.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2505\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2505\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can the schedule be changed? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2505\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2505\"><h4 data-start=\"305\" data-end=\"688\"><strong data-start=\"305\" data-end=\"363\">Ticketed outings\u00a0<\/strong><\/h4><p data-start=\"305\" data-end=\"688\"><br data-start=\"363\" data-end=\"366\" \/>No. The <strong data-start=\"375\" data-end=\"416\">times are fixed and cannot be adjusted<\/strong>.<br data-start=\"417\" data-end=\"420\" \/>Departures and returns take place <strong data-start=\"456\" data-end=\"504\">at the times indicated at the time of booking<\/strong>, with an operational margin of approximately <strong data-start=\"546\" data-end=\"561\">\u00b110 minutes<\/strong>.<br data-start=\"562\" data-end=\"565\" \/>If you have any time constraints before or after the outing, these must be taken into account when booking.<\/p><h4 data-start=\"695\" data-end=\"819\"><strong data-start=\"695\" data-end=\"722\">Privatising the boat<\/strong><\/h4><p data-start=\"695\" data-end=\"819\"><br data-start=\"722\" data-end=\"725\" \/>Yes, this may be possible as part of a <strong data-start=\"769\" data-end=\"789\">private outing<\/strong>, subject to feasibility.<\/p><p data-start=\"821\" data-end=\"1009\">When making your private charter request, please let us know the <strong data-start=\"888\" data-end=\"910\">preferred times<\/strong>. We review each request based on the season, the requested duration and our schedule.<\/p><p data-start=\"1011\" data-end=\"1378\"><strong data-start=\"1011\" data-end=\"1027\">Peak season<\/strong><br data-start=\"1027\" data-end=\"1030\" \/>A time request that falls <strong data-start=\"1059\" data-end=\"1092\">between two usual time slots<\/strong> (for example, between a half-day outing and an evening outing) generally involves <strong data-start=\"1178\" data-end=\"1219\">charging both the half-day and evening rates<\/strong>, even if the actual duration is shorter.<br data-start=\"1264\" data-end=\"1267\" \/>This type of request prevents us from using the boat across all of our usual time slots.<\/p><p data-start=\"1380\" data-end=\"1511\"><strong data-start=\"1380\" data-end=\"1396\">Low season<\/strong><br data-start=\"1396\" data-end=\"1399\" \/>The <strong data-start=\"1402\" data-end=\"1443\">there is more flexibility with timing<\/strong>, which allows us to adapt more easily to your plans.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2506\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2506\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I'm worried about getting seasick<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2506\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2506\"><p data-start=\"293\" data-end=\"500\">We do everything we can to make sure your outing is <strong data-start=\"338\" data-end=\"368\">enjoyable from start to finish<\/strong>.<br data-start=\"369\" data-end=\"372\" \/>Our boats are <strong data-start=\"389\" data-end=\"400\">stable<\/strong> and we always adapt our navigation to ensure your <strong data-start=\"464\" data-end=\"475\">comfort<\/strong> and your <strong data-start=\"485\" data-end=\"497\">safety<\/strong>.<\/p><p data-start=\"502\" data-end=\"590\">But it's normal for some people to be more sensitive to the motion of the sea.<\/p><h4 data-start=\"597\" data-end=\"637\">To make the most of your trip<\/h4><p data-start=\"639\" data-end=\"685\">Here are a few simple and effective tips:<\/p><ul data-start=\"686\" data-end=\"870\"><li data-start=\"686\" data-end=\"706\"><p data-start=\"688\" data-end=\"706\">Arrive <strong data-start=\"696\" data-end=\"706\">well-rested<\/strong><\/p><\/li><li data-start=\"707\" data-end=\"742\"><p data-start=\"709\" data-end=\"742\">Avoid alcohol before boarding<\/p><\/li><li data-start=\"743\" data-end=\"778\"><p data-start=\"745\" data-end=\"778\">Eat <strong data-start=\"752\" data-end=\"778\">something light<\/strong><\/p><\/li><li data-start=\"779\" data-end=\"831\"><p data-start=\"781\" data-end=\"831\">Stay <strong data-start=\"788\" data-end=\"805\">outside<\/strong> and look at <strong data-start=\"818\" data-end=\"831\">the horizon<\/strong><\/p><\/li><li data-start=\"832\" data-end=\"870\"><p data-start=\"834\" data-end=\"870\">Move around a little, breathe deeply and go for a swim<\/p><\/li><\/ul><p data-start=\"872\" data-end=\"1041\">And above all: <strong data-start=\"885\" data-end=\"911\">let the crew know<\/strong> as soon as you arrive.<br data-start=\"930\" data-end=\"933\" \/>We will always be able to offer you <strong data-start=\"969\" data-end=\"992\">the most comfortable spot<\/strong> and support you if you're not feeling comfortable.<\/p><h4 data-start=\"1048\" data-end=\"1088\">If you're prone to seasickness<\/h4><p data-start=\"1090\" data-end=\"1316\">If you know you get seasick easily, a <strong data-start=\"1151\" data-end=\"1173\">suitable medication<\/strong> can be helpful.<br data-start=\"1190\" data-end=\"1193\" \/>Speak to <strong data-start=\"1212\" data-end=\"1247\">a pharmacist or doctor<\/strong>, who can advise you on <strong data-start=\"1276\" data-end=\"1294\">the right product<\/strong> and <strong data-start=\"1298\" data-end=\"1315\">the right dosage<\/strong>.<\/p><p data-start=\"1318\" data-end=\"1493\">Anti-nausea treatments are generally <strong data-start=\"1365\" data-end=\"1410\">more effective when taken before<\/strong> boarding, strictly following the healthcare professional's recommendations.<\/p><p data-start=\"1495\" data-end=\"1679\">We do not give <strong data-start=\"1511\" data-end=\"1538\">any medication on board<\/strong>, and cannot advise on a specific treatment:<br data-start=\"1595\" data-end=\"1598\" \/>it's always best to seek the advice <strong data-start=\"1639\" data-end=\"1659\">of a specialist<\/strong> for your comfort.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2507\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2507\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">If someone can't take part, can someone else come in their place?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2507\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2507\"><p data-start=\"181\" data-end=\"355\">Yes, <strong data-start=\"186\" data-end=\"204\">no problem<\/strong>.<br data-start=\"205\" data-end=\"208\" \/>If someone ultimately can't take part, you can <strong data-start=\"271\" data-end=\"309\">replace them with someone else<\/strong>, as long as you <strong data-start=\"326\" data-end=\"354\">let us know in advance<\/strong>.<\/p><p data-start=\"357\" data-end=\"470\">This allows us to update the passenger list and prepare to welcome you under the best conditions.<\/p><h3 data-start=\"477\" data-end=\"510\"><strong data-start=\"481\" data-end=\"510\">Children \/ adults<\/strong><\/h3><ul data-start=\"512\" data-end=\"796\"><li data-start=\"512\" data-end=\"643\"><p data-start=\"514\" data-end=\"643\"><strong data-start=\"514\" data-end=\"550\">A child instead of an adult<\/strong> :<br data-start=\"552\" data-end=\"555\" \/>the change is possible, but <strong data-start=\"595\" data-end=\"618\">no refund<\/strong> will be issued.<\/p><\/li><li data-start=\"645\" data-end=\"796\"><p data-start=\"647\" data-end=\"796\"><strong data-start=\"647\" data-end=\"683\">An adult instead of a child<\/strong> :<br data-start=\"685\" data-end=\"688\" \/>the change is possible, and we will simply ask you to <strong data-start=\"762\" data-end=\"795\">pay the price difference<\/strong>.<\/p><\/li><\/ul><p data-start=\"803\" data-end=\"993\">What matters most to us is having the <strong data-start=\"841\" data-end=\"885\">correct information before boarding<\/strong>.<br data-start=\"886\" data-end=\"889\" \/>If in doubt, the simplest option is to <strong data-start=\"930\" data-end=\"948\">contact us<\/strong> : we'll be happy to get back to you quickly.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2508\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2508\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Using and validity of gift vouchers<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2508\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2508\"><p data-start=\"2278\" data-end=\"2456\">Giving a sea trip means giving <strong data-start=\"2317\" data-end=\"2344\">an unforgettable memory<\/strong>\u00a0<br data-start=\"2346\" data-end=\"2349\" \/>Our gift vouchers are valid for <b>2 years<\/b>\u00a0from the date of purchase.<\/p><p data-start=\"2458\" data-end=\"2498\">Using them couldn't be simpler:<\/p><ul data-start=\"2499\" data-end=\"2577\"><li data-start=\"2499\" data-end=\"2524\"><p data-start=\"2501\" data-end=\"2524\">Choose your trip<\/p><\/li><li data-start=\"2525\" data-end=\"2577\"><p data-start=\"2527\" data-end=\"2577\">Enter the <strong data-start=\"2539\" data-end=\"2554\">voucher code<\/strong> when booking<\/p><\/li><\/ul><p data-start=\"2579\" data-end=\"2724\">If a trip has to be cancelled due to weather, <strong data-start=\"2629\" data-end=\"2659\">the validity will be extended<\/strong> if necessary, so there's no risk of ever \u201closing\u201d a gift.<\/p><p data-start=\"2579\" data-end=\"2724\">For <strong>SMARTBOX<\/strong> or <strong>GROUPON:<\/strong> contact us by email with the gift voucher number and its confirmation code, your first and last names, a phone number and your preferred date. We&rsquo;ll take care of registering your booking<\/p><p data-start=\"2726\" data-end=\"2885\">And if you have <strong data-start=\"2742\" data-end=\"2767\">the slightest difficulty<\/strong> when booking, contact us: we're here to make sure this gift remains <strong data-start=\"2851\" data-end=\"2865\">a pleasure<\/strong>, from start to finish.<\/p><p data-start=\"2726\" data-end=\"2885\">\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2509\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2509\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Food allergies &amp; special diets<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2509\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2509\"><p data-start=\"166\" data-end=\"384\">We place great importance on the <strong data-start=\"206\" data-end=\"246\">comfort and food safety<\/strong> of our passengers.<br data-start=\"264\" data-end=\"267\" \/>However, meals served on board are <strong data-start=\"307\" data-end=\"348\">prepared by external caterers<\/strong>, which involves certain limitations.<\/p><h4 data-start=\"391\" data-end=\"436\"><strong data-start=\"395\" data-end=\"436\">Ticketed trips (meals included)<\/strong><\/h4><p data-start=\"438\" data-end=\"497\">The meals offered are <strong data-start=\"465\" data-end=\"483\">not \u00e0 la carte<\/strong>.<br data-start=\"484\" data-end=\"487\" \/>They are:<\/p><ul data-start=\"498\" data-end=\"568\"><li data-start=\"498\" data-end=\"515\"><p data-start=\"500\" data-end=\"515\"><strong data-start=\"500\" data-end=\"515\">Vegetarian<\/strong><\/p><\/li><li data-start=\"516\" data-end=\"568\"><p data-start=\"518\" data-end=\"568\">With <strong data-start=\"523\" data-end=\"568\">at least part of the buffet is gluten-free<\/strong><\/p><\/li><\/ul><p data-start=\"570\" data-end=\"724\">However, we are unfortunately <strong data-start=\"614\" data-end=\"651\">unable to adapt the menus<\/strong> to specific diets or particular allergies.<\/p><p data-start=\"726\" data-end=\"923\">If you have a food allergy, please <strong data-start=\"774\" data-end=\"810\">let us know before the trip<\/strong> :<br data-start=\"812\" data-end=\"815\" \/>we can then check with the caterer whether certain dishes <strong data-start=\"881\" data-end=\"922\">contain identified allergens<\/strong>.<\/p><p data-start=\"925\" data-end=\"1101\">\u26a0\ufe0f <strong data-start=\"928\" data-end=\"941\">Please note<\/strong> : as meals are prepared by external providers,<br data-start=\"999\" data-end=\"1002\" \/>we cannot guarantee the total absence of <strong data-start=\"1051\" data-end=\"1074\">allergen traces<\/strong> (cross-contamination).<\/p><p data-start=\"1103\" data-end=\"1288\">For <strong data-start=\"1112\" data-end=\"1137\">significant allergies<\/strong> or <strong data-start=\"1145\" data-end=\"1164\">strict diets<\/strong>, we strongly recommend that you <strong data-start=\"1201\" data-end=\"1238\">bring your own food<\/strong>, so you can enjoy the trip with complete peace of mind.<\/p><h4 data-start=\"1295\" data-end=\"1327\"><strong data-start=\"1299\" data-end=\"1327\">Private charters<\/strong><\/h4><p data-start=\"1329\" data-end=\"1517\">For a private charter, the boat is reserved exclusively for you.<br data-start=\"1410\" data-end=\"1413\" \/>We then ask you to <strong data-start=\"1442\" data-end=\"1470\">inform us in advance<\/strong> of any dietary requirements and allergies.<\/p><p data-start=\"1519\" data-end=\"1783\">We will do <strong data-start=\"1531\" data-end=\"1548\">everything we can<\/strong> with the caterer to meet specific requests.<br data-start=\"1605\" data-end=\"1608\" \/>However, despite our best efforts, we cannot <strong data-start=\"1661\" data-end=\"1673\">guarantee<\/strong> that all dietary requirements can be met 100%, particularly in the case of severe allergies.<\/p><p data-start=\"1790\" data-end=\"2017\">Our priority is your <strong data-start=\"1815\" data-end=\"1828\">wellbeing<\/strong>.<br data-start=\"1829\" data-end=\"1832\" \/>If in doubt, the best thing to do is <strong data-start=\"1878\" data-end=\"1914\">contact us before booking<\/strong> : we'll take the time to talk with you and guide you toward the most suitable solution.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-25010\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-25010\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Minimum number of participants<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-25010\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-25010\"><p data-start=\"1741\" data-end=\"1945\">This is what allows us to mobilise the crew, the boat, fuel, and all the organisation behind your adventure.<\/p><p data-start=\"1947\" data-end=\"1978\">If this threshold is not reached:<\/p><ul data-start=\"1979\" data-end=\"2105\"><li data-start=\"1979\" data-end=\"2039\"><p data-start=\"1981\" data-end=\"2039\">We will offer you <strong data-start=\"2003\" data-end=\"2025\">a rescheduled date<\/strong> as a priority<\/p><\/li><li data-start=\"2040\" data-end=\"2105\"><p data-start=\"2042\" data-end=\"2105\">If this doesn't suit you, you will be <strong data-start=\"2078\" data-end=\"2105\">fully refunded<\/strong><\/p><\/li><\/ul><p data-start=\"2107\" data-end=\"2233\">Our goal is simple: for you to experience a <strong data-start=\"2158\" data-end=\"2178\">wonderful experience<\/strong>, in a friendly group, <strong data-start=\"2206\" data-end=\"2232\">with no unpleasant surprises<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-25011\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-25011\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Are dogs allowed? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-25011\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-25011\"><p data-start=\"150\" data-end=\"372\">As a general rule, <strong data-start=\"169\" data-end=\"212\">animals are not allowed on board<\/strong> our ticketed trips (trips open to the public).<br data-start=\"272\" data-end=\"275\" \/>This applies to <strong data-start=\"289\" data-end=\"309\">all animals<\/strong>, whether a large dog or a very small companion.<\/p><p data-start=\"150\" data-end=\"372\"><em><strong data-start=\"604\" data-end=\"644\">Assistance or medical animals<\/strong> (guide dogs, service dogs...) are of course <strong data-start=\"705\" data-end=\"724\">welcome on board<\/strong>, in accordance with regulations.<\/em><\/p><p data-start=\"374\" data-end=\"414\">This rule is primarily designed for:<\/p><ul data-start=\"415\" data-end=\"566\"><li data-start=\"415\" data-end=\"452\"><p data-start=\"417\" data-end=\"452\">The <strong data-start=\"420\" data-end=\"452\">the comfort of other passengers<\/strong><\/p><\/li><li data-start=\"453\" data-end=\"566\"><p data-start=\"455\" data-end=\"566\">And above all the <strong data-start=\"469\" data-end=\"494\">wellbeing of the animals<\/strong>, for whom a sea trip can be long, stressful and not well suited<\/p><\/li><\/ul><h4 data-start=\"573\" data-end=\"603\"><strong data-start=\"577\" data-end=\"603\">Private charters<\/strong><\/h4><p data-start=\"605\" data-end=\"751\">During a <strong data-start=\"616\" data-end=\"633\">privatisation<\/strong>, the boat is entirely <strong data-start=\"661\" data-end=\"682\">reserved for you<\/strong>.<br data-start=\"683\" data-end=\"686\" \/>In this case, we can accept animals <strong data-start=\"735\" data-end=\"749\">only<\/strong> :<\/p><ul data-start=\"752\" data-end=\"900\"><li data-start=\"752\" data-end=\"806\"><p data-start=\"754\" data-end=\"806\">On <strong data-start=\"770\" data-end=\"781\">short trips<\/strong> (half-day or evening)<\/p><\/li><li data-start=\"807\" data-end=\"900\"><p data-start=\"809\" data-end=\"900\">Provided we are certain the animal can <strong data-start=\"862\" data-end=\"900\">stay calm and safe on board<\/strong><\/p><\/li><\/ul><p data-start=\"902\" data-end=\"1052\">However, animals are <strong data-start=\"935\" data-end=\"951\">not allowed<\/strong> during <strong data-start=\"961\" data-end=\"1002\">full-day trips (around 7 hours)<\/strong>, in order to preserve their comfort and safety.<\/p><p data-start=\"1059\" data-end=\"1280\">If you're unsure or have a specific situation, <strong data-start=\"1112\" data-end=\"1148\">contact us before booking<\/strong> :<br data-start=\"1150\" data-end=\"1153\" \/>we'll always take the time to talk with you to find the <strong data-start=\"1223\" data-end=\"1254\">best possible solution<\/strong>, with respect for everyone.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-25012\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-25012\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Accessibility of our cruises<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-25012\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-25012\"><p data-start=\"223\" data-end=\"483\">Our trips are designed to be <strong data-start=\"258\" data-end=\"280\">accessible to everyone<\/strong> : families, the curious, sea lovers, whether sporty or not.<br data-start=\"338\" data-end=\"341\" \/>On board, everyone experiences it <strong data-start=\"373\" data-end=\"389\">at their own pace<\/strong> : admiring the scenery, chatting, swimming, taking photos... no performance is expected.<\/p><p data-start=\"485\" data-end=\"503\">For swimming:<\/p><ul data-start=\"504\" data-end=\"614\"><li data-start=\"504\" data-end=\"541\"><p data-start=\"506\" data-end=\"541\">You simply need to <strong data-start=\"525\" data-end=\"541\">know how to swim<\/strong><\/p><\/li><li data-start=\"542\" data-end=\"614\"><p data-start=\"544\" data-end=\"614\">A buoyancy vest is available if you feel you need one<\/p><\/li><\/ul><p data-start=\"616\" data-end=\"864\">If you are pregnant, have a health condition, reduced mobility or a particular apprehension:<br data-start=\"735\" data-end=\"738\" \/><strong data-start=\"738\" data-end=\"771\">let us know before the trip<\/strong>. We will always do our utmost to welcome you <strong data-start=\"829\" data-end=\"844\">safely<\/strong> and <strong data-start=\"848\" data-end=\"863\">and without stress<\/strong>.<\/p><p data-start=\"866\" data-end=\"955\">The sea is a pleasure to share, <strong data-start=\"904\" data-end=\"921\">with no pressure<\/strong> and <strong data-start=\"925\" data-end=\"954\">and respect for everyone<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f68069 elementor-widget elementor-widget-image\" data-id=\"4f68069\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.eco-calanques.com\/wp-content\/uploads\/2026\/07\/INFO-EMBARQUEMENT.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1b5d0ef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1b5d0ef\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8441e87\" data-id=\"8441e87\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6581e22 elementor-widget elementor-widget-text-editor\" data-id=\"6581e22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"wp-block-heading has-text-align-center\" style=\"text-align: center;\"><span style=\"color: #1c3a94;\">Got a question?<\/span><\/h2><p>Our advisors are available to help<\/p><ul class=\"wp-block-list\"><li><strong>In season<\/strong>\u00a0: 7 days a week, from 9am to 6pm<\/li><\/ul><ul class=\"wp-block-list\"><li><strong>Out of season<\/strong>\u00a0: Monday to Thursday, from 9am to 6pm<\/li><\/ul><p>By phone:\u00a0<span style=\"color: #1c3a94;\"><strong>+33 4 86 68 22 48<\/strong><\/span><\/p><p>Or by email:<span style=\"color: #1c3a94;\"><strong> ecocalanques@gmail.com<\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f57a723 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"f57a723\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-anchor\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bd84189 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bd84189\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0d4419d\" data-id=\"0d4419d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Foire aux questions O\u00f9 se trouve l&#8217;embarquement ? Notre flotte se compose de 5 navires.Le nom de votre bateau et son lieu d\u2019embarquement sont toujours indiqu\u00e9s sur votre billet. Si vous avez achet\u00e9 votre billet sur notre site : le nom du bateau appara\u00eet clairement. Si vous avez achet\u00e9 votre billet ailleurs, la mention \u00ab [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":""},"class_list":["post-4119","page","type-page","status-publish","hentry","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - eco-calanques<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.eco-calanques.com\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - eco-calanques\" \/>\n<meta property=\"og:description\" content=\"Foire aux questions O\u00f9 se trouve l&#8217;embarquement ? 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